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Privacy Policy

How does Arcola First Bank safeguard the personal information of its customers? Click on the link below to view our redesigned Privacy Disclosure. We believe its new format will make it easy for you to read and understand how we protect your privacy.

Privacy Policy

Arcola First Bank is pleased to offer a very valuable service for our customers. Identity theft and fraudulent debit card activity are in the news often and incidents are continually on the rise in the United States. To provide you with another level of protection, we have partnered with our processor to offer a Fraud Detection Service. Your transactions are now being monitored 24 hours a day, 7 days a week by an automated system. There is no cost to you as the bank is paying for this service.

Our processor is a valued and proven partner that Arcola First Bank has worked with for over 20 years. They may attempt contact you directly to validate unusual transactions.  Please be aware that they will NOT ask you for your card number, security code, PIN number or other personal information.

Please feel free to give us a call at the bank to update your phone information or if you have any questions about the program. We are very pleased to offer this new service for your protection and look forward to serving you for many years to come.

Questions & Answers

Q: Why is the bank doing this?
A: The bank takes fraud protection seriously and is using the service to help protect our customers.

Q: Is this service going to cost me anything?
A: No. There is a cost but the bank is providing the service at no charge to you.

Q: How else can I prevent fraud on my account?
A: Check your account transactions frequently and, at the very least, review your monthly statement thoroughly.

  • Never give out your account number, debit card number, expiration date or other information to a caller or email inquirer that you did not contact.
  • If you card is lost or stolen, contact the bank immediately.
  • Keep your PIN number private. Memorize it. Don’t write it down, write it on your card or share the number with anyone.

Please contact your local banking center if you have any questions or concerns.

Contact

Arcola

  • 127 South Oak Street P.O. Box 100 Arcola, IL 61910
  • Phone: (217) 268-4911
  • Fax: (217) 268-3134
  • Email: customersupport@arcolafnb.com

Tuscola

  • 504 S Main St P.O. Box 108 Tuscola, IL 61953
  • Phone: (217) 253-4774
  • Fax: (217) 253-3443
  • Email: customersupport@arcolafnb.com

Arthur

  • 201 S Vine Arthur, IL 61911
  • Phone: (217) 543-3381
  • Fax: (217) 543-3384
  • Email: customersupport@arcolafnb.com